The presentation describes how NETS Norway is using content management in a high-volume production environment. With a volume of over 1 million production documents per day stored in archive for long-term storage, most of the documents are also distributed in selected output channels the same day. Channels used are email, Internet banking interface (where customers get online access to the document), e-books (electronic mailbox product), and postal shipments (printed paper). The same content management system are also used to customer self service through the Internet bank. Contracts between banks and their customer are digital signed inside the Internet banking system, and the result is stored in the archive of the content management system. The number of online access calls to the system can exceed 1.2 million per day with a average response time on 0.320 seconds including format conversion. Most of the accessed documents are in the storage format (TIFF, etc.) and a conversion of the documents to e.g. PDF is being done at the request time. It also describes how some of the Norwegian Banks are using the system in their day-to-day business. With online access to the system they are storing and retrieving documents through Web service interfaces to their own online systems and how they can distribute the result through the distribution channels.

Even today, in the age of information technology and mobile ubiquity, many organizations encounter numerous forms and paper documents while on the go. Moreover, many of them continue to manually process these materials, spending considerable time and human resources. What some organizations don’t know is that mobile automation is the solution to the problem. In this presentation, Joe will share current industry research that points to mobile automation, the pros and cons of mobile applications and cloud solutions, and the opportunity for businesses to utilize mobile data capture in the paper-oriented world that we live in. Using real-world examples, the audience will learn the four steps of mobile automation and what it takes to fully integrate a mobile data and document capture system.

Despite continual moves towards electronic documents, paper still affects all business – checks, receipts, and business cards and are just some examples. These documents are being scanned today using cell phone cameras to transform business processes. More specialized documents are being captured by mobile workers, such as truck drivers who have to capture and process transportation documents.

There are approximately 18 million mobile workers in the US today; forecast to rise by 11% to over 20 million by 2018. These workers cover a range of industries and occupations from auditors to salesmen to tax examiners; from claims adjusters to medical workers to meter readers. All of them need to be integrated into today’s real-time business environments using mobile wireless broadband communications. At the same time they need to capture and process physical documents. The capabilities and power of smart mobile devices, cameras, and bandwidth continue to improve; expanding the range of capability and potential applications. We estimate that around $500m a year can be spent on technologies by 2015 to capture business-critical information using mobile devices.

This presentation will explore some of these opportunities, the technologies that we can employ; the successes and failures so far; and what we have learned and some new potentially dramatic opportunities to change the ways we interact with, capture, and process business information.

Do mobile devices have a real purpose in the enterprise other than playing angry birds? How do you leverage consumer technology like the iPad to not only consume information, but to capture it as well. In this session, Dan will show you how customers are building out an enterprise framework with applications on the iPad and other mobile devices to capture data without ever creating paper.

The underlying difficulty in implementing an ECM solution is the fact that you have to change people’s behavior. The three elements of the title of this presentation represent three types of change that we find we often have to address. The primary project that is the basis of this presentation is our most aggressive ECM implementation to-date, both in terms of the requirements we were trying to satisfy, and degree of change we were asking people to accept. We built a workflow-driven process around the creation, storage, and distribution of engineering inspection reports. Prior to developing this solution, report production varied somewhat by individual and reports were stored in shared folders.

Expand – Refers to the differences between managed and unmanaged activity. People need to accept that managed content requires more information, perhaps more steps in processing, etc. It is also helpful if you can show them how they can implement some of those features in their unmanaged content as well.

Unlearn – We replaced large sections of the “way we’ve always done…” People have to understand that some tasks are no longer necessary or productive (emailing a copy of the managed document for review) and may in fact undermine the success of the project (if one goal is to reduce ediscovery costs).

Ignore – Some critical process tasks are simply handled by the workflows in an automated process. Notification is an example of one that we struggled with. A key feature of the system was that it notified people when action was required by them (just in time) but people have to resist the urge to augment that with emails, messages, and walking over to someone’s desk.

Each of these types of behavior requires a different, sometimes nuanced approach to effecting change. The presentation will share some information and raise some questions about how to effectively bring about these changes.

The biggest hype technology of the past several years has been the cloud. Like any new technology, there are realities and misconceptions behind the hype. This session will take experiences from trying to transition large organizations to the cloud and distill the realities facing organizations looking to make the move. The needs around security, control, accountability, and reliability will be discussed in the contexts of software-as-a-service (SaaS), infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and the traditional data center. Finally, the organizational challenges in moving to the cloud will be addressed with tips on how to navigate around them.

Eighty percent of your corporate knowledge still resides on network shared drives. The good stuff is intermingled with old, trivial, and useless etrash. Most of it cannot or should not be captured in an enterprise content and records management (ECRM) system. As long as it is there, it is costly to manage, produce, and search through. This presentation will show you what you can do to take out the garbage, put things in their proper place, and move the remaining good content into a new organized folder structure or, more importantly, to an ECRM. We will draw from real-life experience of federal agencies and fortune 100 companies who are in the process of transforming their shared drives.

Understanding the current state of information management and the possible future state is imperative for any planning. Even more important is how to get there. The presentation will describe the process used and the practical implication and use of the maturity testing for a major world-wide telecom operator.

Understanding the current state of information management and the possible future state is imperative for any planning. Even more important is how to get there. The presentation will describe the process used and the practical implication and use of the maturity testing for a major world-wide telecom operator.

Doug will spin through his view of how we can grab hold of all this information and turn it around to productive advantage. Using results from a number of recent surveys carried out across the AIIM community, Doug will highlight the reported benefits and ROIs that confirm where the payback comes from investments in capture, content management, records management, mobile apps, and social business. If you need to make a business case for any of these applications, the answers are here – including how many organizations implemented SharePoint or social without ever making a business case!

The relationship between Content and BPM has continued to evolve. The advances in information capture have made it possible to deliver actionable business information earlier and earlier in the business process, pushing back the envelope out to the Point of Origination, reducing processing cycle times and improving process performance. The ability to extract the information buried within business documents with increasing speed and accuracy enables Touchless Processing, delivering greater efficiency and consistency.  In order for the business benefits to be truly realized, this capability must transition from siloed deployments to a fully integrated, Enterprise Ready component of an organization's IT Infrastructure.

QR codes, those blocky squares of scannable content, are taking the market by storm. But did you know they’ve been around since 1994? Did you know that they can help drive sales, boost customer loyalty, and make your field workers much more efficient? This presentation helps you understand what QR codes are and what they can do for your business. Understand how to influence a customer’s point of decision with these free codes and content you already have. Billy covers QR code basics, gotchas, must-do’s, and offers a whole set of solution starters for participants to start using immediately. For technical audiences only, Billy also discusses how to create branded QR codes, automatic QR code generators, and APIs.

This session approaches how to solve business issues with ECM and BPM in today’s economic reality. Traditional ECM had been a “do everything at once” approach, but there is a better way forward. This would explain how case management fits into the overall BPM picture and how organizations can get quick wins by approaching their strategy in bite-sized chunks.

New technologies often bring with them two related challenges: how to get people to use them and what to do with all the content created once people use them. In this interactive session, we will review different ways to automate legacy systems using social technologies and the reasons organizations should consider it. We will also discuss strategies for making those social and socially-enabled systems a part of the regular way of working.

This session will look at the inter-relationship between content and process; mapping processes, analyzing content, developing standardized formats and templates targeting process improvement and automation. The audience will be presented with several process scenarios in which content clog can be assessed and removed. After the initial presentation, there will be an open audience discussion where attendees can share their observations and their own organizational clogged content challenges. Through this audience insight and participation, we will all gain a greater comprehension and suggestions for dealing with the interplay (or collision!) between content and process.

Paper is inefficient, slow, and a space hog. Most importantly, using paper as part of any business process slows it down; which annoys customers and costs you money. In this latest research from AIIM, discover how organizations are moving business processes away from paper and keeping them entirely digital, using not only PCs, but tablets and smart phones. Are you missing out on the process revolution? Find out how organizations are keeping paper out of the business by heading it off at the door.

Today’s business users demand simple, yet intuitive ways to access corporate content – anywhere, anytime.  Until recently, the user paradigm has been all about accessing content from web, mobile and desktop applications –and then initiating automated actions which help with the management and storage of content.  So what’s next? –Content-in-context, the power of bringing relevance, intelligence and insight to content.  Through communities, expertise location, and the ability to weave the fabric of social elements into the cloth that is analytics, governance, imaging/capture and last but not least case management – is what Social Content Management is all about.  The future is here,  join us in a discussion around how you can take your business to a whole new level – a social business level!