Managing Information in the Social, Local, and Mobile Era

Engage Sessions

Empowering People at the New Workplace

Tue, Mar 20, 2012 - 4:30 PM
Philip van der Most, Lead Business Analyst, Rabobank Nederland
Learn how Rabobank is a key player in the New Way of Working. Their new central building is a gigantic, flexible workplace where hierarchy and status has been put aside. The new workplace is all about providing the best way to interact and to get to information, transactions, and resources. 40,000 employees work on an infrastructure that is migrating from SharePoint 2007 to SharePoint 2010. Knowledge sharing and virtual collaboration are key in a company (a cooperative bank with 140 local banks) that has a decentralized structure. The system supports the local bank employees based on their role, context, and preferences. Combined with taxonomies and metadata, employees can efficiently search and find information they need. Employees are empowered to achieve excellence and can choose location, media, and device to get the job done.

Future of Content Management

Tue, Mar 20, 2012 - 5:00 PM
Laurence Hart, Chief Information Officer, AIIM
Cheryl McKinnon, Vice President of Marketing, AIIM
Whitney Tidmarsh Bouck, General Manager of Box Enterprise, Box
Lubor Ptacek, VP Strategic Marketing, OpenText
Roland Benedetti, VP of Products, Nuxeo
What direction do the content management solutions of the future need to take? Is there only one answer or will the future be a blend of approaches? This panel discussion - with participants representing traditional suite, open source, and cloud-based content management systems - will debate the future direction of content management. The discussion will focus upon the pros/cons of each approach with regards to the strategies of engage, process, and control. Questions from the audience will be strongly encouraged, though moderated to keep any vendor-specific questions from diverting the discussion.

Maximizing Your SharePoint Investment - Social, Sharing, and Search

Wed, Mar 21, 2012 - 10:00 AM
Bert Sandie, Director, Technical Excellence, EA University, Electronic Arts
Many companies who are using SharePoint are looking at how they can best maximize their investment. This talk will examine the social, sharing, and search features provided by SharePoint 2010. We will take a deep dive at how you can customize what comes out-of-the-box to create a customized solution that meets your company's business needs and embraces your culture. Specifically, we will examine use cases for social profiles, video usage, articles with rich media, activity streams, and how to find all of this information using enterprise search. We will show real-world examples of companies who are gaining significant benefits to their business, employee engagement, and culture by creating thoughtful and innovative SharePoint solutions that meet their employees' needs. Come see and hear about what leading-edge companies are achieving with their solutions!

Two Types of Collaboration and Ten Requirements for Using Them

Wed, Mar 21, 2012 - 10:30 AM
Billy Cripe, Principal BloomThinker, BloomThink
Collaboration comes in many forms and influences how we work. But accidental collaboration is a new phenomenon that has emerged with collaborative and social software. In this presentation, Billy covers the two types of collaboration – intentional and accidental – and explores how accidental collaboration, powered by the social technology revolution, is vastly more powerful than other kinds of collaboration. He explores the 10 key requirements for successfully orchestrating accidental collaboration

Business Transformation Through Enterprise Collaboration

Wed, Mar 21, 2012 - 11:30 AM
Karthikeyan Chakkarapani, Senior Principal - Social Enterprise, Collaboration & Cloud and AIIM Board Member, Salesforce.com

The consumer-oriented social media platforms are transforming the way that people communicate and accelerating the spread of information at the speed of light. These have the potential to transform the way employees can share, learn, collaborate and communicate effectively and efficiently within an organization by having an “Enterprise Collaboration” platform. As organizations move toward greater levels of sharing as part of embracing the changing workforce, market place, economy conditions and the wide availability of enterprise collaboration platforms designed for business, the drive for innovation within the organization starts to naturally occur.

This session will provide an overview of Enterprise Collaboration; Solution Approach for building a robust Enterprise Collaboration platform; Key Strategy Steps for successful implementation; Key adoption strategies to sustain the momentum; How to leverage Enterprise Collaboration to transform Business in terms of revenue growth, decrease costs, and process.

Building the Smarter Enterprise

Wed, Mar 21, 2012 - 12:00 PM
Whitney Tidmarsh Bouck, General Manager of Box Enterprise, Box
We have a problem – and it’s only getting worse. With 1.8 trillion gigabytes of information projected to be generated and stored this year alone, our enterprise technology is on a collision course to become utterly useless if something doesn’t fundamentally change.  The data being created is obnoxiously large, with IDC citing that “by 2020, IT departments worldwide will need to administer 10 times the number of servers–both virtual and physical–50 times the amount of data, and 75 times more files.”  Our software, infrastructure, and organizations are ill-prepared to manage this scale of data creation, let alone generate anything meaningful or useful with this amount of content being created and shared.
 
But this is about to transform. This session will highlight how the cloud, social capabilities, and a web of integrated applications are on the verge of creating a far more personalized technology experience for tomorrow’s workers, a world where an increase in data generates an increase in value and knowledge for organizations.

Collaborate or Die: Reflections on A&P Supermarkets & The Social Business Age

Wed, Mar 21, 2012 - 1:30 PM
Nick Inglis, Program Manager, SharePoint, AIIM

As more companies are realizing the benefits of collaboration, those that refuse to adapt are at the beginning of their long decline. Today, A&P has 114 locations and is in bankruptcy. It once had over 16,000 locations and was the largest business chain in the world. A&P failed to adapt to changes in the consumer world and lost its market share. The changes in consumer behaviour caused by social business threaten today's companies with extinction should they fail to adapt. Don't be A&P. Discover an evaluation model for businesses in the social business era. Learn about different forms of collaboration and how to take advantage of them for your business’ benefit. The session will conclude with a discussion of a future shaped by social business and how employee and consumer habits will change - and how to take advantage of those changes.

The Cloud: Powering Social, Local, Mobile

Wed, Mar 21, 2012 - 2:00 PM
Chris Riley, Product Manager, Evangalist, CloudShare, Inc

 You hear “the cloud” everywhere – radio and TV commercials, technology and business magazines and websites, conversations with your boss and users to “just put it in the cloud,” etc. But what IS the cloud? We’ll set the baseline and dissect what the cloud is; it’s various components; and how those components interact with this new way of business.

The Cloud can be broken into four facets:

  1. Software as a service
  2. Infrastructure as a service
  3. Development/test hosting
  4. Cloud-based file systems

Each of these facets aligns with social, local, and mobile – and content management – in different ways.

The Five Stages of Emergent Collaboration

Wed, Mar 21, 2012 - 3:00 PM
Jacob Morgan, Principal, Chess Media Group

This session is designed to give attendees a deep strategic dive into emergent collaboration.  I will look at three key concepts that organizations need to understand when developing their emergent collaboration strategies.  The first concept is an "Adaptive Emergent Collaboration Framework" that looks at the five key areas that organizations need to consider.  The second concept I will look at is a maturity model that will: help organizations understand where they are today; where they can be in the future; and what is required of them to get there.  Finally, I will look at the five stages of emergent collaboration and what organizations need to do to evolve beyond each stage.  These five stages will help attendees identify where their organizations are within the emergent collaboration spectrum.  Finally, these five stages will also be compared with an organization’s capabilities and business value to help identify a “strategic gap.”   Supporting data and information will be used from a survey that Chess Media Group conducted on the “State of Enterprise 2.0 Collaboration” as well as from countless interviews and discussions and several in-depth emergent collaboration case studies.

Better Than the Black Box: An Empirical Approach to Taxonomy Development

Wed, Mar 21, 2012 - 3:30 PM
Patrick Lambe, Principal, Straits Knowledge, Singapore

Taxonomy development often involves negotiating a standard shared vocabulary where there is dispute about which terms and structuring principles to use. The typical results are (a) protracted and expensive tail-chasing as drafts and versions are batted back and forth; (b) a reliance on subject matter experts to pronounce on authoritative terms (they may not agree among themselves); or (c) enclosure of the taxonomy development process to limit challenges from stakeholders on the decisions made. Discover a better way.

The Twitter Evolution

Thu, Mar 22, 2012 - 10:00 AM
David Pogue, Columnist, New York Times

New York Times tech columnist David Pogue’s opinion of Twitter started out like most people’s. It might be “yet another Internet-based, ego-massaging time drain,” he wrote. But the more he sank his teeth into Twitter, the more the possibilities unfolded. It’s not a chat room, it’s not a microblog. It’s an altogether unique new channel, combining real-time, two-way public and private communications with no middleman to separate the high and mighty from the individual fan—or the company with its customers. In this funny, enlightening presentation, Pogue will describe his journey and share his insights on how Twitter’s power can be harnessed for the benefit of both individuals and institutions.

Risk, Rewards, and Regulation in the Social Enterprise

Thu, Mar 22, 2012 - 10:30 AM
Joe Shepley, Vice President, Practice Leader, Doculabs

A "social enterprise" as an organization that is using social solutions broadly – for both its client-facing social conversations on Facebook or Twitter, for example – while also providing robust social collaboration functionality for its internal business users. Building a social enterprise is a daunting task. Besides choosing the correct solution set and deployment approach, what are the other risks? How will it affect regulatory compliance? Will your processes for ediscovery need to change? Are you interested in the benefits but concerned about the risk? This session is for you.

Three Principles for Fixing Your Broken Organization

Thu, Mar 22, 2012 - 11:30 AM
Christian Finn, Senior Director of Evangelism for Oracle WebCenter, Oracle

Face it, your organization is broken:  customers aren’t the focus they should be, processes are running amok because “that’s how we’ve always done it here”, your intranet is a ghost town and your colleagues all wonder why its easier to get things done on the Web, where no one manages anything, than at work where people get paid to manage.  Sound familiar?  Want to improve your workplace?  Then spend twenty minutes learning about the three simple, powerful, and proven keys to improving your organization through collaboration from Christian Finn, an 18 year veteran in helping organizations become more effective, engaged, and successful by unleashing the power of people.  Each principle will be illustrated by real world examples so you can get started when you get back to work.

Managing Complex Projects in SharePoint: Exciting Before and After Examples from State of California Departments

Thu, Mar 22, 2012 - 12:00 PM
Greg Kiefer, President & CEO, Kiefer Consulting

Greg will discuss the necessity for project managers (PMs) and organizations to understand the impact of implementing a feature-rich technology such as SharePoint throughout their organizations. SharePoint implementations present challenges for PMs due to the need to address the complex organizational change elements, as well as the technical requirements. SharePoint provides organizations with hundreds of features out-of-the-box: from collaboration to enterprise content management, from document management to business intelligence. He will discuss how some State if California Departments have successfully improved their operations using SharePoint and project management techniques.

Greg will provide best practices that will increase the probability of success; offer recommendations on how to ensure the implementation is not only a technical success, but also an organizational victory; and discuss the key issues associated with SharePoint implementations.

How Phenopath and Pharmaceuticals are going mobile

Thu, Mar 22, 2012 - 1:30 PM
John Newton, CTO, Alfresco
Scott Wirth, Director of Programming and Technology Services , Phenopath Laboratories

"A great working lab is like a kitchen, with experiments being conducted and things cooking everywhere; but you never want it to become like a kitchen, it must be controlled" - Scott Wirth, Director of Programming and Technology Services, Phenopath Laboratories.

As standard in the research industry today, Phenopath was managing Standard Operating Procedures (SOPs) 100% manually (checking off procedure, putting it in a binder etc.). That all changed then they decided they not only wanted to make managing Standard Operating procedures electronically and streamline workflow, but also take it mobile. That is when they turned to Alfresco for help.
 

Minute to Win It

Thu, Mar 22, 2012 - 2:00 PM
Debra Power, Consultant, dPower Consulting
Cheryl McKinnon, Vice President of Marketing, AIIM

You might build it, but they will only come and play if they know about it and want to get in the game! Organizations spend a great deal of time and money building collaboration solutions, yet the participation rate can be very poor. This session will outline the pitfalls of poor strategy and planning, and most importantly the lack of user participation in a new collaboration initiative. The session will also outline emerging best practices that can be used to achieve a high level of user engagement for a collaboration implemetation. The presentation style will be interactive with audience teams working collaboratively (and competitively) in a facilitator-led workshop.